Returns & Refunds Policy

Returns & Refunds Policy

At Asiyah London, we take great care in every piece we create and ship. Your satisfaction matters to us, and we kindly ask that you review the policy below should you wish to request a return or refund.

Returns Window

Returns must be requested within 7 calendar days of delivery.
Requests submitted after this period cannot be accepted.

To initiate a return, please email contact@asiyahlondon.com with the following details:

  • Full name
  • Order number
  • Item(s) to be returned
  • Reason for return

Returns sent without prior approval may be refused.

Return Conditions

All returned items must meet every condition below:

  • Unworn and unused
  • Original tags fully intact
  • Returned in original packaging
  • Free from marks, damage, odours, perfume, or makeup

Items that do not meet these standards will be declined and returned to the customer.

Return Shipping

  • Return shipping costs are the responsibility of the customer
  • We do not offer prepaid return labels
  • We strongly recommend using a tracked and insured service

The customer remains responsible for the parcel until it has been received and inspected by our team.

Proof of Return & Missing Items

  • Returned parcels must include a note with your full name and order number
  • We are not responsible for items lost, missing, or removed during return transit
  • Refunds are issued only for items physically received and verified

If a parcel arrives with missing items, the refund will be processed only for the items received.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and include:

  • Clear photos of the item
  • Photos of the original packaging
  • A brief description of the issue

Claims submitted after 48 hours may not be accepted.
If approved, we will advise you on the next steps following inspection.

“Not as Described” Claims

All product descriptions, images, measurements, and specifications are provided in good faith and reviewed prior to dispatch.

Please note that variations in:

  • Personal fit preference
  • Fabric feel
  • Colour tone due to lighting or screen settings

do not constitute a fault.
Items confirmed to match the product listing are not eligible for free return shipping.

Refund Processing

  • Refunds are issued only after inspection and approval
  • Approved refunds are processed to the original payment method
  • Please allow up to 10 business days after approval
  • Bank processing times may vary