Privacy Policy

Privacy Policy

At Asiyah London (“we”, “our”, “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit www.asiyahlondon.com (the “Site”) or interact with us through our services (collectively, the “Services”).

By using our Site or Services, you agree to the practices described in this policy. If you do not agree, please refrain from using the Site.

1. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be published on this page with a revised effective date. We encourage you to review it periodically.

2. Information We Collect

Information You Provide Directly

When you place an order, create an account, or contact us, we may collect:

  • Full name

  • Email address

  • Phone number

  • Shipping and billing addresses

  • Payment confirmation details (payments are processed securely by third-party providers)

  • Messages or enquiries sent to our customer support team

Information Collected Automatically

When you browse our Site, we may automatically collect:

  • IP address

  • Browser and device type

  • Pages visited and time spent on the Site

  • Shopping behaviour (such as items viewed or added to cart)

This data is collected through cookies and similar technologies.

Information from Third Parties

We may receive information from trusted partners, including:

  • Shopify (our website platform)

  • Payment providers (such as Stripe or PayPal)

  • Analytics and marketing service providers

3. How We Use Your Information

We use your personal data to:

  • Process and fulfil your orders (including international delivery)

  • Communicate order confirmations, shipping updates, and service messages

  • Provide customer support

  • Improve and personalise your experience on our Site

  • Prevent fraud and ensure platform security

  • Send marketing communications where you have opted in (you may unsubscribe at any time)

4. Cookies

We use cookies to:

  • Remember your preferences

  • Analyse site performance and usage

  • Display relevant content and offers

You can manage or disable cookies via your browser settings. Please note that disabling cookies may limit certain Site features.

5. Sharing Your Information

We may share your personal information with trusted third parties only where necessary, including:

  • Payment processors

  • Delivery and logistics partners

  • Shopify

  • Analytics and marketing service providers

We do not sell your personal data.

6. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfil contractual and legal obligations

  • Maintain accurate business records

  • Provide customer support

  • Improve our services

7. Your Rights (UK GDPR)

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

  • Access your personal data

  • Correct inaccurate or incomplete data

  • Request deletion of your data

  • Object to certain types of processing

  • Withdraw consent for optional communications at any time

To exercise any of these rights, please contact us at contact@asiyahlondon.com.

8. Data Security

We take appropriate technical and organisational measures to protect your personal information. While we strive to safeguard your data, no online system can be guaranteed to be fully secure. Please keep your account details confidential and notify us immediately if you suspect unauthorised access.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

contact@asiyahlondon.com